Orders & Purchases

Order Processing & Shipment Timeline – Canada

At RUDSAK, every order is prepared with precision and care.During periods of increased demand, additional time may be required to ensure each piece meets our quality standards before it leaves our distribution center. Orders are typically prepared wi

Which payment methods do you accept?

We accept the following payment methods:. Visa. MasterCard. American Express. PayPal. Klarna (Pay in installments or later). Google Pay. Apple Pay. Shop Pay. Important:Please ensure that your billing information — including your name, address, and po

Can I use my store credit/gift card online?

It depends on the type of gift card or store credit you received:. If you received a virtual gift card (for example, after a return or issued by email), you can use it both in-store and online at checkout. If you have a physical gift card, it can cur

Can I cancel or modify my order?

Once an order is placed, we’re unable to modify or cancel it. Our Customer Experience Team does not have access to stop, edit, or cancel orders once they begin processing in our system. If your order was placed by mistake, it will need to be delivere

I never received my order confirmation. Should I be worried?

If you haven’t received your order confirmation email, don’t worry — this can sometimes happen. Check your spam or junk folder in case it was filtered there. If you still don’t see it, log in to your RUDSAK account to review your recent orders and co

Why was my order canceled?

We’re sorry if your order was canceled — we always do our best to fulfill every purchase.Orders may be canceled for one of the following reasons:. Occasionally, an order may be automatically canceled after a credit card security check.Please note tha

Can I pay in installments?

Yes! We offer Klarna, a Buy Now, Pay Later option that lets you complete your purchase and pay in installments (conditions apply). When checking out online, simply select Klarna as your payment method and follow the steps to split your payment over t

Can I change or adjust my shipping address?

Once an order has been placed, we’re unable to change the delivery address.Our system automatically generates a shipping label with the address provided at checkout, and we cannot modify it once the order begins processing. If your order has already

How do pre-orders work?

Items marked as “Pre-Order” are not yet in stock, but can be purchased in advance to reserve your size or style before it becomes available. When you place a pre-order, your payment is processed immediately to secure your item.The estimated shipping

Will my order be subject to any additional taxes?

Sales taxes depend on your shipping address and are applied according to provincial tax regulations.Rates vary across Canada — for more details, you can refer to the Retail Council of Canada’s sales tax fact sheet. Indigenous customers with a valid S

What is RUDSAK's official website?

RUDSAK operates only one official website:. www.rudsak.com. We are aware that unauthorized websites occasionally impersonate our brand. Our team actively works to identify and request the removal of these fraudulent websites; however, new sites may c