Shipping

Will I receive a tracking number?

Yes. Once your order has shipped, you’ll receive an email with your FedEx tracking number so you can follow your delivery in real time. If you created a RUDSAK account, you can also log in anytime to view your order status and tracking details direct

What are the shipping options?

At RUDSAK, we are committed to delivering your order with care, efficiency, and reliability. Available shipping methods are displayed at checkout based on your delivery address. Our primary shipping partners include FedEx Ground and OBIBOX, depending

Which countries do you ship to?

RUDSAK proudly ships to Canada, the United States, and many international destinations through our global e-commerce partner Global-e. If you’re shopping from outside the U.S., our international site is powered by Global-e, a trusted cross-border sol

How much do you charge for shipping?

We offer free shipping on all orders over $125. For orders under $125, a shipping fee of $9.95 + applicable taxes will apply. All return shipments are free of charge.

I've received a damaged item, what do I do?

We’re truly sorry if your order didn’t arrive in perfect condition — our goal is to provide a flawless shopping experience every time.To help us resolve the issue quickly, please:Take clear photos of the damaged or defective area.Include your order n

My Order Hasn’t Arrived — What Should I Do?

If your order has not arrived within the expected delivery timeframe, our Customer Experience Team will be pleased to assist you. Before contacting us, we kindly recommend the following steps:. Review your tracking link (included in your shipping con

Will I need to sign for my delivery?

For orders valued at $300 or more shipped via FedEx, a Direct Signature is required upon delivery. This means:. Someone at your shipping address must be present to sign for the package. Any adult at the delivery address may sign. If no one is availab

What happens if I’m not home when my order arrives?

For orders valued at $300 or more shipped via FedEx, a direct signature is required upon delivery. If no one is available to sign:. FedEx will attempt redelivery, or. A delivery notice may be left with further instructions. Please follow the instruct

Who is responsible for the package once it’s delivered?

Once your order is marked as delivered by the assigned carrier, it is considered successfully received at the address provided at checkout. From that moment, responsibility for the package transfers to the recipient. To ensure a seamless delivery exp

Will I be refunded for return shipping fees if I pay for my own shipping method?

To qualify for free return shipping you must use the Rudsak return portal. Returns that are shipped without using the return portal will not be reimbursed.