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I've received a damaged item, what do I do?Updated 3 months ago
We’re truly sorry if your order didn’t arrive in perfect condition — our goal is to provide a flawless shopping experience every time.
To help us resolve the issue quickly, please:
- Take clear photos of the damaged or defective area.
- Include your order number in your message.
- Send everything to our Customer Experience Team via [email protected] or through our website messenger.
Once reviewed, our team will guide you through the next steps and, if applicable, send a replacement item or provide a return shipping label via our [Returns Center].
Important note for Final Sale items
If your item was marked Final Sale, please keep all tags attached and send photos to our Customer Experience Team for evaluation.Even though Final Sale items are typically non-returnable, we’ll carefully review your case to ensure a fair resolution.