After Your Order Is Delivered

Once your order is marked as delivered by the assigned carrier, it is considered successfully received at the address provided at checkout.

From that moment, responsibility for the package transfers to the recipient.

To ensure a seamless delivery experience, we recommend:

• Confirming that your delivery location is secure and accessible at the expected time of arrival

• Monitoring tracking updates to anticipate your delivery window

• If residing in an apartment or multi-unit building, notifying your concierge or reception of your expected delivery

For shipments requiring a signature, please ensure someone is available to receive the package.

For deliveries made via OBIBOX, if you prefer a safe drop option, we encourage you to select your preferred delivery instructions in advance through the tracking link provided.

Added Protection with Seel

If you selected Seel Worry-Free Purchase Protection at checkout, your shipment is covered for loss, theft, or damage — including incidents occurring after delivery confirmation.

To initiate a claim, please visit Seel’s Resolution Center:

👉 https://resolve.seel.com/

Claims are reviewed and managed directly by Seel. Their team will assist you promptly and professionally in resolving your case.