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My Order Hasn’t Arrived — What Should I Do?Updated 5 months ago
If your order has not arrived within the expected delivery timeframe, our Customer Experience Team will be pleased to assist you.
Before contacting us, we kindly recommend the following steps:
Review your tracking link (included in your shipping confirmation email) for the most recent status update.
Confirm that your shipping address was entered correctly at checkout.
If you reside in an apartment or multi-unit building, verify with your concierge or reception.
Check with neighbors or other household members in case the package was received on your behalf.
Please note that delivery timelines begin once your order has been collected and scanned by the carrier. In certain cases, tracking updates may pause briefly during transit within our fulfillment network.
If you have completed the steps above and your shipment has not arrived beyond the standard processing and delivery window, please contact us at [email protected], including your order number and a brief description of the situation.
Our team will review your request carefully and follow up with the appropriate next steps.
If You Added Seel Worry-Free Protection
If you selected Seel Worry-Free Purchase Protection at checkout, your shipment is covered for loss, theft, or damage.
For the most efficient resolution, we invite you to submit your claim directly through Seel’s Resolution Center:
Seel’s team will review your case and guide you through the process promptly