Returns

How do I return an online purchase?

To initiate a return, please visit our [Returns Center] and complete the return form. Once your request is approved, you’ll receive a prepaid shipping label along with step-by-step instructions to send your item back to us. Final Sale items are not e

How do I return my store purchase?

Purchases made in-store may be returned for store credit only. To process a return, please visit your nearest RUDSAK boutique with your original receipt and the item in its unused, tagged condition. The Customer Experience Team is unable to approve,

Can I return my online purchase in-store?

At this time, online purchases can only be returned by mail through our [Returns Center].We are working to expand our return options in the future to make the process even easier. If you have any questions about your return, please contact our Custom

Do I have to pay for shipping when I want a refund for an online purchase?

No — RUDSAK offers complimentary returns for online orders. A prepaid shipping label will be provided once your return request is approved through our Returns Center.

I’m having trouble submitting a return request — can you help?

Return requests must be submitted within 15 days of your order’s delivery date through our [Returns Center]. Items marked as Final Sale are not eligible for return, exchange, or store credit. Because these items are non-returnable, you will not be ab

When will I receive my refund?

Once your return is received and approved by our team, your refund will be processed within 7 business days.You’ll receive a confirmation email as soon as your refund has been issued. Please note:. Refunds are made to the original method of payment u

Can I return sale items?

Yes — sale items can be returned for a refund, as long as they meet our standard return conditions and are not marked otherwise. Please ensure that all tags remain attached and that the item is in its original, unworn condition when submitting your r