I didn't receive 10% off on my order using the code from the newsletter subscriptionUpdated 5 months ago

We’re sorry for any confusion! The 10% welcome offer from our newsletter subscription is valid only on regular-priced items.

If you tried applying the code to an item that’s on sale or already discounted, the system will automatically prevent the code from working.

Please note:

• The welcome code cannot be combined with any other promotion or discount.

• The offer is not applicable to Final Sale items or limited-time promotional events.

• Make sure the code is entered exactly as shown (no spaces) in the promo code field at checkout.

If you believe your order qualifies and the code still didn’t apply, please contact our Customer Experience Team at [email protected] with your order number and a screenshot of your cart — we’ll be happy to review it for you.