Craftsmanship Warranty & AftercareUpdated 5 months ago

All RUDSAK products are backed by a One-Year Craftsmanship Warranty from the date of purchase.
This warranty covers manufacturing defects in materials or workmanship under normal use.

What does the warranty cover?

The warranty applies to issues such as:

• Seams or stitching coming apart

• Hardware (zippers, snaps, or buttons) malfunctioning

• Material defects that affect the product’s performance or appearance

What’s not covered

• Normal wear and tear, accidents, or misuse

• Damage resulting from improper care or cleaning

• Stains, pilling, fading, or alterations not performed by RUDSAK

How do I request a warranty evaluation?

To submit a claim, please visit our [Aftercare Warranty Form] and follow the instructions carefully.
You’ll be asked to provide:

• Your proof of purchase

• Clear photos of the issue

• A brief description of the problem

What happens after I submit a claim?

At RUDSAK, our priority is to repair first—as part of our commitment to craftsmanship and sustainability.

• If a repair is possible, we’ll coordinate it at no cost.

• If the item cannot be repaired, we’ll issue a store credit for the original purchase value.

How long does the process take?

Warranty claims are typically reviewed within 7–10 business days.
If approved, repair times may vary depending on availability of parts and seasonal volume.

What if my item is no longer under warranty?

Even if your one-year warranty period has expired, our Customer Experience Team will gladly assist with:

• Care recommendations to extend your item’s life

• Repair suggestions (at-cost service when available)

Please contact us at [email protected] for personalized assistance.